Please check your internet connection first. If the connection is fine, you can close and re-open the Stingray Qello app by following the instructions below.
For Android Mobile:
- Tap the "Recents" button to display all recently opened applications (this is your "double-tap home button" iOS equivalent).
- The "Recents" button is usually the "square" icon on the bottom-right corner of the screen.
- Press the remote's "back" button until you are prompted to Quit the Stingray Qello Application.
- Select "Yes" to exit the Qello TV application.