I'm using an Android or Amazon device to watch a Qello Concerts live stream.

Fabian Dittrich -

Please check your internet connection first.  If the connection is fine, you can close and re-open the Stingray Qello app by following the instructions below.

For Android Mobile:
  1. Tap the "Recents" button to display all recently opened applications (this is your "double-tap home button" iOS equivalent).
  • The "Recents" button is usually the "square" icon on the bottom-right corner of the screen.
  • Swipe-away the Stingray Qello mobile application.
    For AndroidTV:
    1. Press the remote's "back" button until you are prompted to Quit the Stingray Qello Application.
    2. Select "Yes" to exit the Qello TV application.
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