How to cancel a subscription purchased on Amazon Fire TV or a Kindle Fire tablet

Carrie -

You can cancel your subscription from your Amazon account, or through the device you purchased the plan. To cancel, follow the steps:

On the Web:

  1. Go to and login with the amazon account used to subscribe to Stingray Qello.
  2. Hover your mouse over the "Your Account" option next to the search bar.
  3. Select "Your Android Apps and Devices" from the drop-down list.
  4. On the left panel, under "Manage," choose the "Your Subscriptions" option.
  5. Find the Stingray Qello subscription and select the "Actions" button.
  6. From the drop-down list select "Turn off auto-renewal."

On the Kindle Fire tablet you purchased your subscription on:

  1.    Press the "Menu" button on the Amazon device.
  2.    Select the "My Subscriptions" option from the options list.
  3.    Find and select the Stingray Qello Subscription you wish to cancel.
  4.    Select the "Turn off auto-renewal" button.


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