We do not have access to manage subscriptions created through the Xfinity billing portal.
If you require further assistance with your cancellation or would like to request a refund, please reach Xfinity Customer Service at 1-800-934-6489
How do I subscribe to Qello Concerts via Comcast Xfinity?
There are multiple ways to subscribe to Qello Concerts via Comcast Xfinity:
- Subscribe to Qello by saying “Qello” into your X1 Voice Remote.
- From your X1 remote, press the Xfinity button and then go to On Demand > Networks. Scroll down to Premium or Networks A-Z and search for “Qello”.
- You can also subscribe through your remote control touch keypad.
How is a Qello Concerts subscription on Comcast Xfinity different from a regular Qello Concerts subscription?
When you subscribe to Qello Concerts from Xfinity, it is included as an add-on and does not give access to Qello Concerts and other platforms. The Qello Concerts subscription will be charged directly to your cable bill.
There is an unauthorized Qello Concerts charge on my Comcast Xfinity cable bill.
Unfortunately, we are unable to provide refunds for accounts billed through a 3rd party (Comcast Xfinity). We recommend verifying that no one in your household subscribed and contacting Comcast Xfinity Customer Service.
How do I cancel my Qello Concerts subscription with Comcast Xfinity?
To cancel your Qello Concerts subscription with Xfinity, go to the channel’s network page by saying your channel’s name into your X1 Voice Remote. Select Manage my Subscription from the channel’s network page. Alternately, go to On Demand > Networks > Premium and then scroll to Qello Concerts. Select Manage my Subscription from the channel’s network page.
How do I contact Xfinity Customer Service?
You can reach Xfinity Customer Service at 1-800-934-6489.