Qello Concerts billing through Roku

How do I subscribe to Qello Concerts via Roku?
To subscribe to Qello from your Roku device, you must first download the app and then select Start Free Trial. Alternately, select the My Qello icon in the left-hand menu and then select Start Free Trial. You are billed directly by Roku.
How do I check if I am being billed through Roku?
To verify whether your Qello subscription is being billed through Roku:

  1. From a Web browser, go to www.qello.com.
  2. From the top-right of the My Qello page, click the Settings cog icon. If you are currently being billed through Roku, it will be specified under the Subscriptions section
  3. If you are currently being billed through Roku, it will be specified under the Subscriptions section
How do I switch my payment method from Roku to being billed by Qello directly?
To switch billing to Qello directly, you must first cancel your Roku Subscription via Roku and then purchase a new Qello subscription directly from the Qello website.
How do I update my billing information on Roku?
For information on updating your billing information on Roku, visit the Roku Help Center
How do I contact Roku Customer Support?
To contact Roku Customer Support, visit support.roku.com..
Can I redeem a promotional offer if I am being billed by Roku?
To redeem a promotional offer, you must cancel your existing subscription with Roku and then re-subscribe using the promo code via the Qello website www.qello.com.
How do I cancel my Qello subscription on Roku?
To cancel your Qello subscription on Roku:

  1. From a Web browser, go to www.qello.com
  2. From the Qello website sidebar menu, select My Qello.
  3. From the top-right of the My Qello page, click the Settings cog icon.
  4. Under Subscriptions, click Edit and follow cancel instructions.

For more information, visit the Roku Help Center
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