Billing FAQs Qello on Android Phones/Tablets/Android TV

How do I sign up for Qello from an Android mobile device or Android TV?
To subscribe to Qello from an Android device/TV:

  1. From the Google Play Store, download Qello.
  2. Open the Qello app and select Free Trial.
  3. Create an account, select your communication preferences, and select a plan.

    Note: You may be prompted to enter your Google Play password to confirm subscription.
How do I know if I am being billed for Qello Concerts with Google Play?
From a Web browser, go to www.qello.com:

  1. From the Qello web site sidebar menu, select My Qello icon
  2. From the top-right of the My Qello page, click the Settings cog icon.
  3. Under Subscriptions, click Edit. A pop-up dialog appears indicating whether you are subscribed with Google Play.
How do I cancel my Qello subscription on Google Play?
To contact Google Play Customer Support, visit https://support.google.com/googleplay/answer/9789798?hl=en-GB.
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