Billing FAQs Qello on Android Phones/Tablets/Android TV

How do I sign up for Qello from an Android mobile device or Android TV?
To subscribe to Qello from an Android device/TV:

  1. From the Google Play Store, download Qello.
  2. Open the Qello app and select Free Trial.
  3. Create an account, select your communication preferences, and select a plan.

    Note: You may be prompted to enter your Google Play password to confirm your subscription.
How do I know if I am being billed for Qello Concerts with Google Play?
  1. From the Qello Concerts app, select the My Qello icon
  2. Select Account and Settings
  3. Under the Manage Account section, select "Manage Plan"

or

  1. From the Qello Concerts app, select the My Qello icon
  2. Select Account and Settings
  3. Under the Manage Account section, select "Manage Plan"
How do I cancel my Qello subscription on Google Play?
From a Web browser, go to www.qello.com:

  1. From the Qello web site sidebar menu, select the My Qello icon
  2. From the top-right of the My Qello page, click the Settings cog icon
  3. Under Subscriptions, click Manage and follow the cancellation steps

or 

  1. From the Qello Concerts app, select the My Qello icon
  2. Select Account and Settings
  3. Under the Manage Account section, select "Manage Plan"
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