The concert I am watching keeps stopping/buffering.

If viewing a concert on your computer:

  1. Verify your internet connectivity and speed.
  2. Restart your home network.
  3. Turn off any VPN connection.

If viewing a concert on a mobile device:

  1. Verify your internet connectivity and speed.
  2. Restart your home network.
  3. Uninstall/reinstall the Qello app.

If viewing a concert on a streaming media player:

  1. Verify your internet connectivity and speed.
  2. Restart your home network.
  3. Uninstall/reinstall the Qello app
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