How can we help?

  1. Qello Concerts
  2. Troubleshooting
  3. Billing + Account Issues

*Please note that Qello no longer supports updates for Apple TV generation 3 or earlier.*

- If you are having trouble logging into your account, from the login page, click Forgot your password.

-If you tried "Forgot your password" and never received an e-mail to reset it, you've likely created your subscription using a social login method like Google Play, Facebook, Apple or Amazon.

 

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 Please complete your account and set a password by following the steps below:

  • Log in to Qello Concerts using your social login on the web by visiting account.stingray.com
  • Click on the account icon on the left-hand side:

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  • On the following page on the right-hand side, click on the Settings icon:

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  • You should then see the Complete Account button. Click it to set a password for your account so that you can log in on any device!

 

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