I bought a Google or Apple subscription but it's not available in my account 

If you have purchased a subscription via Google Play or the iTunes App store but you still are unable to play concerts, please try the troubleshooting steps below:


Mobile, Tablet

  • Verify that you are using the same account/login method you used when you bought the subscription
  • If the option is available (usually on Apple, Google, Amazon), select "Restore Purchase"



For tvOS

Go to Any concert page - Start Free Trial - Restore Purchase



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